In this tab, you’ll see information about your care team, conditions, medications, allergies, and recent treatments, including:

• Immunizations and allergies*
• Problems*
• Medications*
• Orders
• Vital signs and Results (found under Chart Documents and/or Medical Documents)

Many results for tests performed by Northwell Health Radiology centers are available here.

* These sections contain current/active and past health information, including discontinued medications, resolved conditions and allergies.

In some cases, you may see your test results in ezAccess before your health care provider does. In this case, remember that some results may be hard for you to interpret without guidance from your health care provider. But you can expect all your results to be reviewed with you by members of your care team, who will continue to provide follow-up and responses to all your questions.

In this tab, you’ll find health documents generated during and after your patient visits.

Please note that the From Date is defaulted to one year prior, but you can view past documents by changing the From Date.

How to Read Your Notes

• Reflect Think about what you hope to learn from reviewing your medical records.
• Explore Take your time reading your notes because the contents or language may be unfamiliar.
• Ask Let your provider(s) know if you want to discuss your notes or if you need to follow up. Ask for reading material/trusted sites to learn more.
• Decide You may choose to share your notes with others involved with your health.

How to Start a Message

How to Add an Attachment

What if information is missing or a specific document/result is not available or accessible?
Please note there may be times your account doesn’t contain all your medical records because of technical limitations. Please contact your provider’s office by sending a portal message or by phone during regular business hours, Monday – Friday, 9 A.M. to 5 P.M.

How can adolescent patients between 13 and 17 years old get their medical records?
Please complete and submit a medical record request form. Currently, proxy access is not available for children between the ages of 13 and 18 years old.

If you are the parent or legal guardian of a Northwell Health patient who is under the age of 13, you can request proxy access to your child’s health information in the ezAccess patient portal. Proxy access enables you to view some of your child’s health information in the portal and, in some instances, communicate through the portal with your child’s health care team. For instructions on how to request this access, please reference the Patient Information Center on the Home page of ezAccess under Adolescent Patient Policy & Form. When your child turns 18, they can request an ezAccess account.

How can healthcare proxies for an adult patient request ezAccess delegate access?
For instructions on how to request this access, please reference the Patient Information Center on the Home page of ezAccess under Proxy Access for Adult Patients Form.

How often do passwords expire?
Passwords expire every 180 Days. Please log in on both the Desktop and Mobile App with your new password once you’ve reset it. At times, the mobile app can take longer to sync with the password update if you have opted in to mobile app access without password entry each time you log in.

What if information is missing or a specific document/result is not available or accessible?

Please note there may be times your ezAccess portal account does not contain all your medical records under the “Medical” or “Documents” sections because of technical limitations. There are times that those records will need to be retrieved from a separate application that is not directly connected to our electronic medical records system. Please contact your provider’s office for any records you do not have immediate access to by sending a portal message or by phone during regular business hours, Monday – Friday, 9 A.M. to 5 P.M.

What if I find information in my record that requires modification or correction?
Patients have a right to request amendments of their health information. Please contact your provider’s office by sending a portal message or by phone to request an amendment.

What if I don’t want to read my medical records?
We do encourage you to proactively manage your health information through our portal. It is recommended that you discuss your use of the patient portal with your healthcare provider to maintain clear communication.

Will signing up for the portal affect my confidentiality and privacy?
Portal access does not change the confidential relationship you have with your health care team. Only you can access your medical records unless you request to provide portal access to another individual.

Use our portal to take control over your health, monitor your progress and coordinate your care.

• To ensure that ezAccess operates optimally, please choose a browser that is compatible with your computer. ezAccess recommends Safari or Google Chrome on iOS, and Google Chrome, Microsoft Edge, or Firefox for all other operating systems (example: Windows).
• If you notice that your demographic information needs an update, please send the updated information in a portal message to your provider and our team will make the update in your chart. You can also review and update your demographic information when completing the Phreesia pre-registration.
• Pharmacy information is not stored on the portal. If you need to make a change to your pharmacy/pharmacies, please send a message to your Provider. You can also review and update your pharmacy information when completing the Phreesia pre-registration you will receive a few days prior to your next appointment.
• If you need to request an Appointment or Medication Refill, please send a portal message to your provider.
• If you are sending an attachment with your message, the max size is 5 MB and the following are valid file types: .txt, .pdf, .png, .gif, .jpg, .jpeg. You can add multiple attachments to your message.
• Try clearing your cache, if you’re noticing any glitches while using ezAccess, such as missing the button to send an attachment in a message.
• Are you encountering an issue navigating the site? If you are experiencing issues with the Portal or have a question, please contact us at (212) 614-0039, option 3 Monday-Friday, from 9 A.M. to 5 P.M.
• You may receive notifications to log into your patient portal from this no-reply email address;  nwconcorde@myezyaccess.com. Please do not send messages to this email address for support or medical emergencies as it is not monitored.
• Please refrain from using a work or school email to set up your ezAccess account. There may be firewall settings associated with your organization that prevent you from receiving ezAccess communications. Using a personal email prevents the potential loss of access to your ezAccess account.